Refund policy
Return Policy
In accordance with the provisions of Directive 2011/83/EU on consumer rights, and more specifically Article 16, the fourteen (14)-day right of withdrawal does not apply to goods made according to the consumer’s specifications or clearly personalized.
The products offered by MYTHWEAVE are printed on demand. No items are pre-manufactured or kept in stock: production (printing) is initiated only after the order has been validated, based on the customer’s selections (model, size, color, and chosen design).
Even when the customer selects from predefined designs offered by MYTHWEAVE, the final product is manufactured specifically for that individual order, making it unique and unsuitable for resale in the event of a return.
This approach is also part of MYTHWEAVE’s ecological and ethical commitment, which aims to:
- avoid overproduction and textile waste,
- limit unsold items and product destruction,
- reduce the carbon footprint associated with unnecessary storage and transportation.
The print-on-demand model therefore allows us to produce only what is actually ordered, promoting a more responsible and environmentally respectful form of consumption.
As a result, and in accordance with applicable legislation, MYTHWEAVE products are not eligible for return or exchange based on the right of withdrawal, except in cases of a manufacturing defect or production error.
In these exceptional cases, the customer is invited to contact customer service at the following address: contact.mythweave@gmail.com, within 14 days of receiving the order, providing photos of the product concerned, so that an appropriate solution can be offered.