Search
Frequently Asked Questions
General questions
I would like to contact the Mythweave team for a collaboration.
You can write to us via our contact form by clicking here .
I would like to be informed about upcoming Mythweave news. How can I do this?
We invite you to subscribe to our newsletter, accessible from the website's footer. Rest assured, our communications will be limited, and you can unsubscribe at any time.
Our goal: to inform you of any promotional offers and above all to alert you to MythWeave news (new products, new collections, etc.).
I have questions regarding Mythweave's GDPR privacy policy.
You can consult our privacy policy, accessible at the bottom of our website page.
Delivery-related questions
What is the delivery charge?
Shipping costs are calculated automatically at checkout based on the destination. You will see the exact amount before finalizing your order.
What are the delivery times?
It generally takes 2 to 5 business days to process an order, after which it is shipped. Shipping time depends on your location, but it can be estimated as follows:
- Europe: 2-6 business days
- United States: 8-11 business days
- United Kingdom: 3-5 business days
- EFTA states: 3-7 working days
- Canada: 9-12 business days
- Australia / New Zealand: 11 - 21 business days
- Japan: 11-13 business days
- Brazil: 16-26 business days
- Rest of the world: 10-20 business days
How can I track my order?
Once your purchase is complete, you will automatically receive an order confirmation email. As soon as your order is shipped, you will receive a tracking link in a new email.
If you have any problems, please feel free to write to us via our contact form .
Will I have to pay any additional fees or taxes upon receiving my order?
If you are in the European Union (EU): Great news! You won't have any additional fees to pay upon delivery! Our items are shipped from Lithuania and Spain. VAT is therefore already included in the price of your clothing.
If you are outside the EU (International, Switzerland, United Kingdom, etc.): Your order may be subject to customs duties, import taxes, and/or handling fees once the package arrives in your country. These fees are determined by local customs authorities and are the sole responsibility of the customer. As these fees vary considerably from country to country, we advise you to contact your local customs office for more information before finalizing your order.
Where are my Mythweave items shipped to?
Wherever you are, we are here to bring our finest creations directly to your door.
We currently deliver worldwide, except in the regions of Crimea, Luhansk and Donetsk in Ukraine, Russia, Belarus, Ecuador, Cuba, North Korea, Iran and Syria.
I received a damaged item.
At Mythweave, we pride ourselves on the quality of our products. That's why all our orders undergo a three-step quality control process before being shipped. However, if the product you ordered accidentally arrived damaged, we are very sorry.
To help us resolve this issue quickly, please follow the procedure outlined in our terms and conditions and contact us within 14 days of receiving your order with a detailed description of the problem, quality photos of the damaged product, your order number, and any other relevant details you may have regarding your order.
Order-related questions
What are the payment methods?
We accept the following main payment methods:
- Bank cards: Visa, MasterCard, American Express, JCB, Discover, and Diners Club
- Fast payments: Google Pay
Is my payment secure?
At MYTHWEAVE, the security of your payments is a top priority.
In our shop your payments are protected by TLS encryption, PCI DSS level 1 banking standards (the highest banking security standard) and the 3D Secure protocol, which verifies your identity during payment.
This gives you a high level of banking security so that your purchases are smooth and worry-free.
In what currency are your prices?
Prices are displayed by default in euros, but your preferred currency can be selected from our currency and country selector, accessible from the header and footer of our website.
What is your return policy?
You can consult our return policy via our general terms and conditions of sale accessible here or at the bottom of our website page.
What is your exchange policy?
We do not currently offer exchanges. If you are unsure which size is right for you, please consult our size guide (found in the description section of each product).
Can I cancel my order?
Once a purchase is made, orders cannot be cancelled and no refunds are possible. However, once you have received your order, you have a right of withdrawal. To exercise this right, please consult our terms and conditions of sale.